Frequently Asked Questions

Unfortunately, we cannot handle the communication. If you need to replace any product that is different from your order, color or product, please contact our customer service support@rosalindbeauty.com
We apologize for any inconvenience caused. 

Processing time:The order processing will divided into three parts: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.The tracking number of your order will be provided to you by email after the shipment is shipped out.  

Please note that we can only cancel the order within the first 12 hours after placing the order. After that, the order may have been processed, is being prepared for shipment, or has already been shipped. Once it took effect, it lost our control.
We apologize for any inconvenience caused to you, but we are proud to provide you with timely service, which includes placing orders as soon as possible.
If you want to return an item, please submit a request to contact customer service for return instructions. 

If you have not received the package within the standard delivery time, please follow the steps below.
First use the tracking number to check the status of the order. and check your parcel information in below track website:

PostNL: https://www.17track.net/en/ 

SYRM: https://www.sypost.net/index.html 

FedEx: https://www.fedex.com/zh-cn/home.html 

DHL: https://www.dhl.com/en.html 

Contact our customer service via email support@rosalindbeauty.com immediately for help. 

We try our best to guarantee product quality and satisfy our customers, if there are quality problems of our products, please send pictures or videos to us, we will give your satisfaction solution.

Dear Rosalinder,

Rosalind is committed to the health and well-being of our team members, partners, and loyal customers during these unprecedented times, as everyone faces new challenges and adapts to the situation we are facing as a society.

Please know that at Rosalind , we are taking all the CDC-recommended steps in our corporate office and manufacturing facilities. These include the option for many of our employees to work from home and continue to practice social distancing, and other best practices to help protect and support our production teams and you, our valued customers.

Our teams are working overtime to produce and ship the top-quality Rosalind line of products to you, as quickly as possible. You may experience delays due to the number of orders being processed and extended lead times for shipping so please allow 2 weeks for orders to be shipped during this extraordinary time.

Thank you in advance—not only for your loyalty to Rosalind , but for your patience! The staff at Rosalind are with you and your family.

Rosalind All Staffs

Processing time:
The order processing will divided into three parts: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
The tracking number of your order will be provided to you by email after the shipment is shipped out.
 

Most delays are caused by some uncontrollable factors, such as economics, politics, competitors, weather holidays, natural disasters or carrier delays.
As part of a global joint effort to slow the COVID-19 outbreak, there have been delays in shipment processing due to personnel and safety requirements.
We are happy to provide you with convenience to help you place your order online and respond to your email as soon as possible. If you need any other help, please feel free to contact our customer service.