Where Do We Ship To?
Albania, Argentina, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Brunei, Cambodia, Canada, Chile, Colombia, Egypt, France, Germany, Gibraltar, Honduras, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Malaysia, Maldives, Mexico, Moldova, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Philippines, Réunion, Russia, Serbia, Singapore, South Africa, Spain, Sri Lanka, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, Uzbekistan, Vietnam, Ethiopia, Bahrain, Bolivia, Costa Rica, Ecuador, Algeria, Angola, Botswana, Burkina Faso, Djibouti, Guatemala, Iraq, Mauritius, Morocco, Paraguay, Qatar, Sudan, Tunisia, Uganda, Uruguay, Venezuela, Gabon, Ghana, Kenya, Libya, Mozambique, Namibia, Rwanda, Senegal, Seychelles, Tanzania, Zambia, Zimbabwe, Austria, Denmark, Finland, Greece, Hungary, Sweden, Portugal, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia
How does my order get processed?
The order processing will divided into three parts: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
The tracking number of your order will be provided to you by email after the shipment is shipped out.
How are shipping rates calculated?
Determine the delivery time limit according to the customer's choice .Free shipping on orders over $39.Please refer to the below table for specific shipping times and shipping costs for different countries:
|Countries and Regions||Standard Delivery Days||Shipping Cost|
|United States,Chile,Israel,Australia,New Zealand,Japan,France,Germany,South Korea,Italy,Spain,Indonesia,Belgium,Slovakia,Singapore,Luxembourg||10-30 Working days||Shipping Fee:
$7.99(order below $39)
Order over $39 free shipping
|Saudi Arabia||10-45 Working days|
|Switzerland,Norway,Sweden,Austria,Netherlands,Finland,Malaysia,Hungary,Bulgaria,Denmark,Portugal||15-30 Working days|
|Puerto Rico,Greece,Lebanon,Ireland,Latvia,Croatia,Malta||20-45 Working days|
|Brazil,Canada,Morocco,Peru,Belarus,Moldova,Montenegro||15-60 Working days|
|South Africa,Kuwait,Colombia,Azerbaijan,Mauritius,Cyprus,Albania,Egypt,Iceland,Botswana,Panama,Burkina Faso,Gibraltar,Andorra||20-120 days|
Tracking Website :
Why is my shipment delayed?
Most delays are caused by some uncontrollable factors, such as economics, politics, competitors, weather holidays, natural disasters or carrier delays.
As part of a global joint effort to slow the COVID-19 outbreak, there have been delays in shipment processing due to personnel and safety requirements.
We are happy to provide you with convenience to help you place your order online and respond to your email as soon as possible. If you need any other help, please feel free to contact our customer service.
How to cancel my order?
Please note that we can only cancel the order within the first 12 hours after placing the order. After that, the order may have been processed, is being prepared for shipment, or has already been shipped. Once it took effect, it lost our control.
We apologize for any inconvenience caused to you, but we are proud to provide you with timely service, which includes placing orders as soon as possible.
If you want to return an item, please submit a request to contact customer service for return instructions.
How can I change my order?
Unfortunately, we cannot handle the communication. If you need to replace any product that is different from your order, color or product, please contact our customer service firstname.lastname@example.org including your order number
We apologize for any inconvenience caused.
Customs duties & import fees
As of November 6, 2020, international taxes and duties are now listed during checkout so you’ll know what the full cost of your order is upfront. This way, we can keep each country’s taxes and duties accurate and up-to-date as they change, and you won’t be charged additional fees when your package arrives in your country. Because we have registered in the IOSS. The IOSS also makes the process easier for the buyer, who is only charged at the time of purchase, and therefore does not face any surprise fees when the goods are delivered. Your cost for shipping will be listed separately for transparency. We are aiming to offer a better experience for everyone ordering internationally.
Do I need to pay taxes?
Rosalindbeauty provides taxation for customers from the United States and other European countries. If the package is to be inspected by the customs of other undiscovered countries/regions, the customer must bear import duties, duties and taxes.
In addition, certain products may require special licenses or import licenses.
Customs varies by country/region, please make a request when placing an order, and we will provide you with as much support as possible. Rosalindbeauty assumes no responsibility for products confiscated by the customs of the customer's country/region.
My order will never arrive. what should I do?
If you have not received the package within the standard delivery time, please follow the steps below.
First use the tracking number to check the status of the order.
Contact our customer service immediately for help.
Is the item lost or damaged?
We apologize for the inconvenience caused to you. If your item is damaged within 3 working days after receiving your mail, different or unable to work normally, we will protect it and can file a claim. The process is outlined as follows:
Please contact our customer service through Emali: email@example.com, and provide photos or videos to illustrate the problem and whether you want a refund or replacement.
We will review the claim, if you need more information, please contact you. Don’t worry, we will do it effectively for you
If approved, we will return or resend the product, and may ask you to return the product.