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Shipping Policy

Where Do We Ship To?
Albania, Argentina, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Brunei, Cambodia, Canada, Chile, Colombia, Egypt, France, Germany, Gibraltar, Honduras, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Malaysia, Maldives, Mexico, Moldova, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Philippines, Réunion, Russia, Serbia, Singapore, South Africa, Spain, Sri Lanka, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, Uzbekistan, Vietnam, Ethiopia, Bahrain, Bolivia, Costa Rica, Ecuador, Algeria, Angola, Botswana, Burkina Faso, Djibouti, Guatemala, Iraq, Mauritius, Morocco, Paraguay, Qatar, Sudan, Tunisia, Uganda, Uruguay, Venezuela, Gabon, Ghana, Kenya, Libya, Mozambique, Namibia, Rwanda, Senegal, Seychelles, Tanzania, Zambia, Zimbabwe, Austria, Denmark, Finland, Greece, Hungary, Sweden, Portugal, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia

How does my order get processed?
Processing time:
The order processing will divided into three parts: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
The tracking number of your order will be provided to you by email after the shipment is shipped out.



How are shipping rates calculated?

Determine the delivery time limit according to the customer's choice .Free shipping on orders over $39.Please refer to the below table for specific shipping times and shipping costs for different countries:

Tracking Website :

PostNL: https://www.17track.net/en/

SYRM: https://www.sypost.net/index.html

FedEx: https://www.fedex.com/zh-cn/home.html

DHL: https://www.dhl.com/en.html



Why is my shipment delayed?

Most delays are caused by some uncontrollable factors, such as economics, politics, competitors, weather holidays, natural disasters or carrier delays.

As part of a global joint effort to slow the COVID-19 outbreak, there have been delays in shipment processing due to personnel and safety requirements.

We are happy to provide you with convenience to help you place your order online and respond to your email as soon as possible. If you need any other help, please feel free to contact our customer service.





How to cancel my order?

Please note that we can only cancel the order within the first 12 hours after placing the order. After that, the order may have been processed, is being prepared for shipment, or has already been shipped. Once it took effect, it lost our control.

We apologize for any inconvenience caused to you, but we are proud to provide you with timely service, which includes placing orders as soon as possible.

If you want to return an item, please submit a request to contact customer service for return instructions.





How can I change my order?

Unfortunately, we cannot handle the communication. If you need to replace any product that is different from your order, color or product, please contact our customer service support@rosalindbeauty.com including your order number
We apologize for any inconvenience caused.

Customs duties & import fees

As of November 6, 2020, international taxes and duties are now listed during checkout so you’ll know what the full cost of your order is upfront. This way, we can keep each country’s taxes and duties accurate and up-to-date as they change, and you won’t be charged additional fees when your package arrives in your country. Because we have registered in the IOSS. The IOSS also makes the process easier for the buyer, who is only charged at the time of purchase, and therefore does not face any surprise fees when the goods are delivered. Your cost for shipping will be listed separately for transparency. We are aiming to offer a better experience for everyone ordering internationally.



Do I need to pay taxes?

Rosalindbeauty provides taxation for customers from the United States and other European countries. If the package is to be inspected by the customs of other undiscovered countries/regions, the customer must bear import duties, duties and taxes.

In addition, certain products may require special licenses or import licenses.

Customs varies by country/region, please make a request when placing an order, and we will provide you with as much support as possible. Rosalindbeauty assumes no responsibility for products confiscated by the customs of the customer's country/region.






My order will never arrive. what should I do?

If you have not received the package within the standard delivery time, please follow the steps below.

First use the tracking number to check the status of the order.

Contact our customer service immediately for help.






Is the item lost or damaged?

We apologize for the inconvenience caused to you. If your item is damaged within 3 working days after receiving your mail, different or unable to work normally, we will protect it and can file a claim. The process is outlined as follows:



Please contact our customer service through Emali: support@rosalindbeauty.com, and provide photos or videos to illustrate the problem and whether you want a refund or replacement.

We will review the claim, if you need more information, please contact you. Don’t worry, we will do it effectively for you

If approved, we will return or resend the product, and may ask you to return the product.

UV Nail Gel is a product that allows you to create beautiful, semi-permanent and colorful nails, which stays chip-free for weeks.UV nail gel requires curing under the UV/LED lamp after applying each layer.

How to apply gel polish?

Usage Step:
1. Apply the cuticle softener to the nail edge.
2. Push off the cuticles to the edge after the cuticles soften.
3. Remove off cuticles with the cuticle trimmer.
4. Flie the shape of the nail you like with the nail file.
5. Buff your nail surface with nail buffer to remove grease.
6. Apply the nail dehydrator and air dry instantly.
7. Apply the nail primer and air dry for 20s.
8. Apply the base coat and cure under the UV/LED lamp for 60s-180s.
9. Apply 2-3 layers of color gel and cure under the UV/LED lamp for 60s-180s.
10. Apply the top coat and cure under the UV/LED lamp about 60s-180s.
11. Apply the cuticle oil to nourish.
12. Finish.

How To Remove:

1.Grind off the top coat completely.
2.Soften the nail gel with remover pad for about 10 minutes.
3.Shovel the gel polish and polish the nail surface. Finish.

ﾠ

What is Poly Nail Gel?

Poly Nail Gel is a product that allows you to create beautiful, lengthy, natural-looking nails, say goodbye to awkward stubby nails.Poly nail gel needs to be smoothed with slip solution before being adhered onto your nails.

How to applyﾠPoly Nail Gel?

Usage Step:
1. Apply the cuticle softener to the nail edge.
2. Remove off cuticles with cuticle manicure tools.
3. Buff your nail surface with nail buffer to remove grease.
4. Apply the base coat and cure under UV/LED lamp for 60s-180s.
5. Select the sutiable shape & size of the false nail tip for each nail.
6. Pour suitable amount of slip solution into the cup.
7. Squeeze out 0.2g-0.3g poly nail gel with dual-ended brush.
8. Transfer the poly nail gel to the false nail tip.
9. Dip the suitable amount of the slip solution.
10. Gently push the poly nail gel away with a brush.
11. Put the false nail to your nail and press gently.
12. Use nail tips clip to fix and remove any excess gel ejected from the sidewall of the nail.
13. Both sides of the nail require curing about 90s-120s to dry completely.
14. Take away the false nail tips and flie the shape of the nail you like.
15. Apply the top coat and cure under the UV/LED lamp about 60s-180s.
16. Apply the cuticle oil to nourish. Finish.

ﾠ

How To Remove:

1.Cut the extended part with nail clippers first.
2.Use a portable grinding machine to remove the poly nail gel surface.
3.Wipe your nail with alcohol cotton and finish.

ﾠ

What is Dip Powder?

Dip Powder is a product that allows you to create beautiful, semi-permanent and colorful nails, which use without curing under the UV/LED lamp.Dip powder needs to be used with dip liquid systems (Base Coat, Activator, Top Coat and Brush Saver), which has their own functions.

How to apply Dip Powder?

Usage:
1. Apply the cuticle softener to the nail edge.
2. Push off the cuticles to the edge after the cuticles soften.
3. Remove off cuticles with the cuticle trimmer.
4. Flie the shape of the nail you like with the nail file.
5. Buff your nail surface with nail buffer to remove grease.
6. Apply a thin layer of base coat evenly on the nail surface.
7. Dip your nail into the powder at a 45 degree angle and pull straight back out. (air-dry for about 10s).
8. Use a dust brush to remove excess powder floating on the nail surface.
9. Repeat 2-3 times of steps 6~8 until the color and thickness reach your satisfaction.
10. Apply two layers of activator evenly on the nail surface(air-dry 5s).
11. After the nail surface completely dry and hardened, buff the nail surface to flatten.
12. Apply two thiner layers of top coat evenly, wait for 60s-120s to dry.
13. Apply the cuticle oil to nourish.
14. Finish.

How To Remove:

1.Grind off the top coat completely.
2.Soak off the nail into nail remover wraps for 5-10 mins.
3.Shovel the residue and clean the nail surface.
4.Apply cuticle oil and massage. Removed done.